At Yardmaster Group, we strive to provide our customers with the best possible shopping experience. We understand that occasionally issues may arise with the products you purchase. To ensure a fair and transparent process, we have established the following return policy:
1. Damaged or Unusable Products:
We accept returns only in the event that the product arrives damaged and unusable. If your product meets this criterion, please contact our customer support team within 30 days of receiving the order. We will guide you through the return process and provide assistance with returning the damaged product.
2. Missing or Defective Components:
In the event that your product is missing components or contains defective parts that hinder the installation or functionality, we are committed to resolving the issue promptly. Instead of returning the entire product, we encourage you to reach out to our customer support team within 30 days of receiving the order. We will work closely with you to identify the specific missing or defective component and ship it to you as quickly as possible, free of charge.
3. Product Inspection:
We request that you thoroughly inspect the product upon delivery and report any issues to our customer support team within 30 days. It is essential to provide photographic evidence or any relevant information that demonstrates the damage or defect. This will assist us in better understanding your situation and taking appropriate action.
4. Non-Returnable Items:
Unless the product is damaged or unusable, we generally do not accept returns for reasons such as change of mind, incorrect size or color, or any other personal preference. We strongly recommend reviewing the product descriptions, specifications, and any available customer reviews before making a purchase.
5. Return Process:
If your product qualifies for a return due to damage or unusability, please contact our customer support team by email (support@yardmastergroup.com) or via our contact form to initiate the return process. Our team will guide you through the necessary steps and provide you with a return shipping label, if required.
6. Refunds and Replacements:
Upon receiving the damaged product or the missing/defective component, we will thoroughly inspect it. If the return is approved, we will offer two options: a replacement component or a refund, depending on the situation. Our customer support team will communicate with you to determine the best course of action.
7. Shipping Costs:
If a return is necessary due to product damage or unusability, we will cover the return shipping costs. However, for non-returnable items or returns that do not meet the specified criteria, the customer will be responsible for the return shipping expenses.
Please note that this return policy is subject to change at any time without prior notice. We recommend reviewing this policy before making a purchase to ensure you are aware of any updates.
If you have any further questions or concerns regarding our return policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with your shopping experience at Yardmaster Group.
Thank you for choosing Yardmaster Group!